Thank you for shopping with us! We aim to deliver your orders quickly, safely, and efficiently. Please read our shipping policy below to understand how your order will be processed and shipped.
1. Order Processing Time
All orders are processed within 10-12 business days (excluding weekends and public holidays) after receiving your payment confirmation. Custom or personalized orders may take additional time and will be communicated accordingly.
2. Shipping Methods & Timelines
We partner with leading courier companies to ensure reliable delivery. Estimated delivery timelines are as follows:
| Location | Standard Shipping | Express Shipping |
|---|---|---|
| Metro Cities (India) | 10-12 business days | 8-9 business days |
| Non-Metro Cities | 12-14 business days | 10-12 business days |
| International | 30 business days* | 14 business days* |
*Delivery timelines are indicative and subject to customs and local courier conditions.
3. Shipping Charges
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Domestic Orders (India):
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Free standard shipping on all orders
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International Orders:
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Shipping charges are calculated at checkout based on destination and weight.
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Customs duties or import taxes (if any) are the responsibility of the customer.
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4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your shipment in real-time through the courier’s website.
5. Delays & Exceptions
We strive to meet delivery timelines, but unforeseen delays can occur due to weather, natural disasters, strikes, or customs hold-ups. We appreciate your patience and will do our best to keep you updated in such cases.
6. Damaged or Lost Packages
If your order arrives damaged or appears lost in transit:
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Contact us within 48 hours of receiving the damaged item, along with photos.
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If your package is lost, we’ll coordinate with the courier to investigate and resolve the issue.
7. Address & Delivery Issues
Please ensure your shipping address is accurate. We are not responsible for delivery failures due to:
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Incorrect or incomplete addresses
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Recipient not available at the time of delivery
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Refused shipments
In such cases, reshipping charges may apply.
8. Questions?
For any questions regarding your shipment, please contact us at:
📧 hey@jucygifts.com
📞 +919769253860